Transforming Hospitality with Always-On AI Reception
Restaurants continue to lose revenue every day because phones go unanswered. Maitly.ai solves this long-standing challenge with an AI-powered receptionist that ensures every call is answered instantly—whether during peak hours or after closing.
By automating call handling and reservation management, Maitly.ai helps restaurants never miss a booking again. Its platform integrates with OpenTable, Resy, and major POS systems, routing calls intelligently, handling complex requests, and transferring callers to human staff when needed.
With enterprise-grade capabilities such as multi-language support, custom voice training, and smart call routing, Maitly brings advanced conversational AI within reach for restaurants of every size. The impact: fewer missed calls, lower labor burden, higher customer satisfaction, and more consistent conversions from inbound traffic.
Scaling Guest Experience Seamlessly
“At Maitly, our goal is to help restaurants scale their guest experience seamlessly,” said Ben Wolfenden, Founder & CEO of Maitly.ai. “With IA Global Ventures’ support, we can accelerate product development, expand integrations, and bring conversational AI to restaurants around the world.”
For IA Global Ventures, this investment reflects our continued focus on applied-AI infrastructure that enhances real-world operations.
“Restaurants lose too much business because phones go unanswered,” said Nikos Iatropoulos, Managing Partner at IA Global Ventures. “Maitly’s combination of AI, natural language, and operational integrations is exactly the kind of scalable technology we want in our portfolio.”
Key Highlights
- Fifth investment from IA Global Fund I
- First British founder backed by the fund
- First investment in restaurant technology
- AI + voice + integration = always-on call coverage
- Enterprise features + simplicity = scalable across many restaurants